FAQs

We ship worldwide. All products can be shipped worldwide. If for any reason we are unable to ship goods to your location, a customer service agent from dittolive888@gmail.com will contact you via email.

Our products usually arrive in the United States, Canada, Australia, and the United Kingdom within6-15 business days of ordering.
Please note that Saturdays, Sundays and public holidays are not considered working days.
Of course, in special cases (sales events, Christmas, etc.) it may take longer, but we still strive to ensure that orders are processed quickly and smoothly at all times.

When your order is ready to be shipped, you will receive a shipping confirmation email. Most orders ship within 12-48 hours after the order has been placed. The email will contain shipment details, the tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the email.

If you would like to cancel an order please email dittolive888@gmail.com as soon as possible with your order number and request to cancel. Please note once an order has been fulfilled we can no longer cancel or make changes to it. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

Please contact the shipping carrier immediately with your tracking and full shipping address if your tracking information says an attempt to deliver was made, insufficient address, no secure location, is undeliverable and/or being returned to sender. The shipping carrier will be able to assist you and correct the issue. Packages returned due to an incorrect shipping address or refusal without having contacted us prior will be processed as a return less the cost of shipping.

Pending: Your order is processing, and payment is being authorized.
Payment Review: A 3rd party payment processor (such as Venmo or PayPal) has not yet released payment to us.
Packing: Picking and preparing your order for shipment is in progress.
Shipped: Once your order has left one of our warehouses.

Please email dittolive888@gmail.com with your order number and full shipping address, including apartment/building numbers, as soon as possible to make changes to your shipping address. Please note once an order has been fulfilled we can no longer make changes to it. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

Please email dittolive888@gmail.com as soon as possible with your order number and list of items you would like to have removed and/or replaced with. Please note once an order has been fulfilled we can no longer make changes to it. Our fulfillment center processes orders quickly, but we’ll do our best to process

If you would like to cancel an order please email dittolive888@gmail.com as soon as possible with your order number and request to cancel. Please note once an order has been fulfilled we can no longer cancel or make changes to it. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

You will receive a shipment confirmation email with the tracking number(s) for your order once it has shipped. Orders may be fulfilled in multiple shipments so you may receive several emails. If you want to track your order, you can click Track Your Order or go to the corresponding page in the footer and enter the tracking number we provided to you.

You will receive an order confirmation email verifying your order was placed. Please check your spam folder if you do not receive an email from us.

Yes. In the event your order is being fulfilled by more than one location, a shipping confirmation email will be sent for each shipment. If some items cannot be fulfilled, we will send you a final email detailing any items that maybe short shipped or cancelled.

Your credit card will show a pending authorization for the full amount of your total order. An actual charge will not be processed until your order has shipped. Since we may send your order in multiple shipments, you’ll see a charge for each of these shipments, but will never exceed your order total.

Due to limited availability of certain products or the nature of their ingredients, we have placed quantity restrictions on their purchase.

You can use one code per product. If you’ve encountered two valid Static discount or gift card codes during your time shopping with us, please choose the one you want to use more. Gift card codes can apply with discount codes together.

Life’s busy, we get it! We're confident our products will give you time to relax, reset, and feel your best, but if for any reason you wish to return eligible, unopened, unused products purchased from dittolive888@gmail.com you may do so by shipping the goods back within 14-days of the delivery date.
To set up your return please email dittolive888@gmail.com with your order number, reason for return, and the items you wish to return.
Shipping costs are non-refundable and cannot be credited.
Please note gift cards and mystery products are final sale and cannot be returned.

If you have received an incorrect product or a missing product, please contact our customer service center at dittolive888@gmail.com with your order number and take a picture of the product you received.

We are sorry that you are not 100% satisfied with your Ditto order.
If a delivered item is defective in any way, you have received the wrong item or an incomplete delivery, please email dittolive888@gmail.com with order number

Ditto nails are made with a high-performance resin material that’s flexible, like your natural nails. A slim tapered cuticle creates a weightless contoured fit, resulting in the most seamless natural look.

You might be able to use some of them with another manicure. Try buying a pattern that complements a color and mix the leftovers together for a unique nails. Or, you can trade them with a friend who may use different sizes than you.

Ditto nails are not reusable. They are made to be very flexible to provide for a comfortable fit that appears natural. Therefore, when removed they become distorted and cannot be reused.

Avoid cutting, but feel free to file the nails to create the length and shape that you prefer… but wait until about 1 hour after initial application in order to give the Ditto nails time to fully bond with your natural nails.

To keep up with changing fashion and beauty trends, Ditto nail colors and patterns might change periodically. If you find a pattern or color that you love, you may want to stock up!

Choose the smaller size Ditto nail if your nail size falls in between sizes. The Ditto nail will expand when you press firmly onto natural nails during application, conforming to your nail bed size for a sure fit.

Don’t force or pull! You gently peel off from the side to remove. If your Ditto nails seem really 'stuck', apply acetone nail polish remover around edges, wait 1 minute, then peel off. You can use the enclosed wood stick to help lift the Ditto nail at the sides.

Before every application, nails must be free of other polish/gels/acrylics, and prepped with the enclosed Prep Pad. Ditto should be applied to clean, natural nails. If you lose your Prep Pad you can use a cotton ball soaked in rubbing alcohol to prep the natural nail for the best adhesion.

To ensure that your Ditto nails adhere properly, you must first prep your natural nails with the enclosed Prep Pad. This essential step helps free your nail surface of oil and other debris. It’s also essential that you use the right size nails. If you are in between nail sizes or aren't sure which size to use, choosing the smaller size is always best for lasting wear and a more natural look. Also wait for 1 hour after application to cut or file nails or to apply hand lotion or cuticle oil.

Easily switch up your nails to match your mood and style. With the new and improved adhesive, Ditto Nails can last up to 10 days when applied properly—wear time may also vary based on your lifestyle. We suggest removing Ditto Nails after 10 days to prevent water or debris from getting under the artificial nail, as lifting can occur after this time period.

Each Ditto Press-on Manicure kit includes 24 nails in 12 sizes.

Ditto Press-On Manicure and Pedicure is completely safe for your own nails! There is no harsh nail glue and the removal process is super easy.

Ditto Nails are made of ABS Plastic. Ditto

Pre-measure Ditto against your natural nails in advance. If needed, cut or file your natural nails before applying Ditto nails. Be sure to use the prep pad after trimming your natural nails and before applying Ditto!

Make sure you push back your cuticles before putting on Ditto Press-on nails. Then when you do, make sure that you gently slide the nail under your pushed back cuticle. This way you won't have any gaps for your hair to snag in.

Ditto manicure is available in Short length and NEW Medium length. If your nail bed is very short you might find that the original Short length fits better, and if you have a long nail bed you might try NEW Medium length.

Each Ditto Manicure and Pedicure kit contains nails in 12 sizes, so you’ll find the perfect fit for you.

A high-performance resin material makes Ditto nails very strong, durable and chip proof.